System One Services Customer Service/Coordinator - Level III in Camden, New Jersey

Customer Service/Coordinator - Level IIICamden, New Jersey

Apply with System One

Type:Contract

Category:Administrative & Clerical

Compensation Range:17.00 - 20.00 Per Hour

Job ID:128848

Date Posted:05/17/2018

Customer Service/Coordinator Level III

Education and Experience Requirements:

  • High School Degree, GED, or equivalent required

  • Associate’s or Bachelor’s Degree preferred

  • 2+ years of HR and/or customer service experience required

  • Ability to navigate different systems and tools to address employee questions and concerns

  • Strong written and oral communication skills including professional telephone etiquette

  • Exceptional customer service and data entry skills

  • Exceptional active listening skills with the ability to translate needs into actions and solutions

  • Ability to multitask and to manage a diverse and fluctuating workload

  • Ability to work in a team environment

  • Ability to handle confidential and sensitive information with discretion

  • Ability to anticipate and solve problems in an agile manner individually, or as part of a team

  • Action and results-oriented with a continuous improvement mindset

  • Ability to work flexible, non-standard hours and overtime to support stakeholder needs

Key Responsibilities:

  • Serve as a first point-of-contact for current and former employees' questions on HR policies and/or processes

  • Maintain working knowledge of HR processes to answer customers' questions

  • Ensure that customers' questions are fully addressed and escalate complex/difficult questions to the supervisor or other HR staff when appropriate

  • Follow through to ensure that each case is fully resolved

  • Provide high-quality, timely, and professional customer service

  • Coordinate specific HR related administrative tasks in support of the business including creating

  • Record and track all customer contact in the company's internal database

  • Coordinate specific HR administrative tasks in support of the business

  • Coordinate and execute the HR Services 'Service Catalog', in support of the business and function. Service Catalog Items include HR Specific administrative tasks through to 'subject matter expertise' in specific HR processes, transactions, system administration and projects

  • Coordinate schedules for internal and external candidates; communicate directly with candidates as well as internal interviewers and/or administrators to negotiate and adjust schedules as necessary; manage multiple interview calendars for array of applicants and hiring managers simultaneously through Microsoft Outlook

  • Create, verify and send offer letters, interview packets, and welcome/orientation packets

  • Coordinate candidate travel as well as logistics for off-site interviews

  • Coordinate pre-employment drug and background checks, review results and communicate results or "red flags" to Hiring Managers, HRG's and recruiters

  • Point of contact for new employees with regard to candidate care and new hire questions

  • Ensure that all new hire paperwork is completed and forwarded to the appropriate departments; facilitate I-9 and other critical day-one processes

  • Utilize Applicant Tracking System (Workday) to manage candidates from the interview stage through the hiring process

  • Serve as point of contact and regularly communicate with candidates; set expectations, facilitate issue resolution, etc.

  • Facilitate the new hire orientation process by managing materials, scheduling orientation, and facilitating meetings in specified locations

Apply with System One